Absolutely! We are wholeheartedly dedicated to your satisfaction. Each product undergoes a meticulous hand-check by a member of Team BEASTCASE before it leaves our premises, ensuring you receive nothing but the best!

While we take every precaution to ensure your case arrives in perfect condition, unforeseen circumstances can occur. If you discover any fault with the item(s) you've received, please capture photos of the defect and reach out to us immediately. We will work closely with you to ensure your complete satisfaction.

If you wish to initiate a return, kindly email us with the reason within 10 days from the date of receiving your order (according to the delivery date on the tracking record, if applicable).

Please note that customized products are personalized uniquely for you. Returns of customized item(s) for reasons other than BEASTCASE error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required). The shipping fee is non-refundable.

Refunds for returns will be processed back to your original form of payment. If payment was made using a credit/debit card or bank account, please be aware that there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Kindly be informed that customers are responsible for all fees involved in returning items. Return packages remain the responsibility of the customer until they are received by our team. Hence, we recommend using registered and traceable services when sending the package back.

Please be advised that shipping fees and express shipping fees are non-refundable. If any discounts were applied with a minimum purchase requirement, they may not be applicable after the removal of product(s) from an order. For discounts that are applicable on second/subsequent items, the discount will be revoked on partial return of the order, and the unreturned item will be charged at the original price. Shipping fees may also apply.